ONLINE CONFIDENTIALITY & PRIVACY 

  • Online sessions will be held via Owl Practice, a video conferencing platform with strict privacy and security practices in compliance with the Personal Health Information Protection Act (PHIPA).

  • There are some privacy and security risks when using a video-conferencing platform and I cannot fully guarantee a secure system. 

  • Clients are encouraged to take steps to improve privacy by:

    • joining the session from a private space (if possible),

    • using secure internet connection, 

    • not sharing the Owl Practice video conferencing link with others, and 

    • using a personal or trusted computer/device. 

RECORDS & RELEASE OF INFORMATION 

  • I will maintain a record of our work together, in accordance with the Code of Ethics and Standards of Practice of the Ontario College of Social Workers and Social Service Workers (OCSWSSW). 

  • I use Owl Practice, a secure web-based practice management system that is in compliance with the Personal Health Information Protection Act (PHIPA), to store and manage my records. This includes information such as appointments, billing documents, session notes, contact details and other client-related information and documents.   

PROFESSIONAL FEES 

  • Virtual sessions are offered at 50 minutes in length and cost $130. 

  • In person sessions are offered at 50 minutes in length and cost $150.

  • Family sessions are typically at 60 minutes for $150, or 90 minutes for $175. 

  • Sliding scale rates are also available.

  • This clinical service is provided by a Registered Social Worker (RSW) and is HST exempt. 

  • Invoices and receipts are sent electronically after each session. Please retain receipts for your insurance or income tax claims, if applicable.

CANCELLATION POLICY 

  • I require 24 hours notice for appointment cancellations or changes.  

  • If you cancel an appointment with less than 24 hours notice or miss a scheduled appointment, you will be billed for the session.  

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